In case of defects, or discrepancies from what has ordered, please notify us immediately by email firstname.lastname@example.org . We will support you as soon as possible to resolve the problem.
The customer has the right to proceed with the return of his order within 14 days of receipt.
Provide for packing as indicated in the conditions and insert the "RETURN form" inside the package.
Send your return at your expense to the indicated address. (prefer traceable shipments).
The customer can use an envelope or box with the product have been shipped, or any other cardboard box of the size useful to contain the product to be returned. In other words, the customer undertakes to pack the product to be returned in the best possible way to prevent it from being damaged.
The products must be packed in their original packaging, not damaged, damaged or soiled and equipped with all possible accessories, instructions for use and documentation. The returned products must not have been used by the customer (in particular for motorbike trips); the only permitted use being that of proof of wearability; in general, the products must be in a good state that allows them to resell as new.
If the returned product does not comply with what has just described, the withdrawal will not be valid, and there can be no full refund.
The return shipment is charging to the customer. It is advisable to send the return by courier with tracked shipping. Any loss of the returned product will not allow a refund.
Once your return arrives in our warehouses, we will check its status, and if everything complies with what is requested, we will proceed with a full refund of what you have spent. The refund will arrange on the same platform used for the payment.
The costs of the return are charged to the Customer. The financial charges and bank commissions relating to the management of the payment (Credit Card, PayPal) are charged by the customer, and the seller reimburse won't case. (2.0%)