FAQ

Account

How to create an account?

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To register on pmjshop.eu you will need to click on the "LOG IN" button at the top right of the screen and choose the "REGISTER" option. Once you have filledin all the required fields and click on "SEND", you will be sent a confirmation

e-mail with a link on which you must click to finish the registration.

Registration can also take place during the check-out phase: in that case, confirmation by e-mail will not require.

Is registration mandatory to buy?

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Yes, on pmjshop.eu is mandatory to register to buy.

What are the advantages of registering?

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If you choose to register on pmjshop.eu you can store your data and have access to your area: here you can consult the history of your orders, monitor the progress of your last order, request a return, manage your wishlist.

Also, we can send you our offers or promotions and inform of our events or new product arrivals.

Personal data: can it be changed?

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If you have already registered on pmjshop.eu, you can edit your data directly from your area.

Forgot password: how to recover it?

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If you have forgotten your password, click on the appropriate link by entering your e-mail address. The system will provide you with a replacement by sending you a message via an automatic e-mail.

Do you want to close your account?

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If you want to close your account, send an e-mail to shop@pmj.it to request the closure of your account.

Its does not imply the simultaneous unsubscription from the pmj.it newsletter.

To unsubscribe from the newsletter, you must click on the appropriate link in the newsletter.

How are my data managed?

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To read the complete document on how PMJ treats its users' data, we invite you to read our Privacy Policy at the following link: pmjshop.eu/pages/privacy-policy

Order and Shipment

What items can i buy on pmjshop.eu ?

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All items are available at the time of purchase on the pmjshop.eu

Can i place a phone order?

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No, it's not possible. Orders must necessarily go through pmjshop.eu

What are the payment methods accepted?

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The payment methods accepted are credit card (Visa, Mastercard, American Express) or PayPal.

What are the shipping costs?

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Shipping costs are free for all deliveries in the italian territory. The cost for shipments throughout europe, including Switzerland, is 10 euros.

Only Switzerland: Import duties are always paid by the end customer.

I placed an order on pmjshop.eu : when will it be shipped?

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Orders will be processed from monday to friday from 08.30 To 14.00 And friday from 08.30 To 13.00 (Cet), and in these days pmj undertakes to process an order received within two working days from confirmation of payment.

Orders received during the weekend or during holidays * will instead be processed on the first working day.(* The italian holidays are january 1st and 6th, easter day and easter monday, april 25th, may 1st, june 2nd, august 15th, november 1st, december 8th, 24th, on december 25th and 26th). Once the order packed, the package will deliver to the courier who will then take it to its destination.

In which countries do you ship?

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We ship throughout the italian national territory, in all the member countries of the European Union and Switzerland.

With which forwarder will my order be shipped?

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Shipments are delivering by tnt or fedEX courier.

Where can i find the tracking number to check shipment of my order?

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At the time of order fulfilment, you will receive an e-mail informing you that the order has shipped. Inside the e-mail, there will be indications on the courier and the tracking number. Also, this information will be available into your account to check the progress of the shipment any time.

I put some incorrect billing information: How can i correct?

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You must immediately contact the PMJ "Customer Care" service by sending an email to shop@pmj.It and providing the correct data for electronic invoicing.

In quanto tempo riceverò il mio ordine?

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Il corriere consegna in 1/2 giorni lavorativi a seconda della località.
I tempi di consegna potrebbero essere dilatati in caso di maltempo, scioperi o altri eventi straordinari che non possono essere previsti da PMJ. Verrete tempestivamente informati di eventuali ritardi di consegna.


Si prega di notare che:
- non è possibile spedire a caselle postali
- tutte le spedizioni devono essere firmate alla consegna

Warranty

How long is the warranty for pmj products?

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All PMJ products are guaranteed by law for two years from the date of purchase, without prejudice to the correct maintenance described on the label inside the garment and in the attached information note.

What should i do if my PMJ product is not compliant?

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Non-conformity of the Products purchased online (including the non-conformity of the Product due to damage due to transport) must be reported immediately to PMJ by sending a communication via email shop@pmj.it . We will guide you as soon as possible to be able to solve the problem.

Returns and Refunds

How can i return my order?

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The customer has the right to proceed with the return of his order within 14 days of receipt.To make the return, you must log in to your account, select the item and click on "RETURN".

The returned products must not have been used by the customer (in particular for motorbike trips); the only permitted use being that of proof of wearability; in general, the products must be in a state that allows them to sell as new.

The return shipment is charging to the customer. It is advisable to send the return by courier with tracked shipping. Any loss of the returned product will not allow a refund.

Can i change size or colour of the items received?

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Within 14 days of receiving your order, you can request to change the size or colour of the item received. Changing size or colour is strictly linked to the availability of the items when the request is making and to the correct maintenance of the item purchased, which must return as received. Request the replacement by sending an email to shop@pmj.it and wait for our instructions to proceed with the return. The return shipment is at your cost.

Which forwarder can i use to send back the item?

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The return shipment is charging to the customer. It is appreciated  to send the return by courier with tracked shipping. Any loss of the returned product will not allow a refund. You can use the envelope or box with which the products were shipping or any other cardboard box of the size useful to contain the product to be returned.

You will have to pack the product to be returned in the best possible way to prevent it from being damaged.

The products must be packed in their original packaging, not damaged, damaged or soiled and equipped with all possible accessories, instructions for use and documentation. The returned products must not have been used by the customer (in particular for motorbike trips); the only permitted use being that of proof of wearability; in general, the products must be in a state that allows them to sell as new.

If the returned product does not comply with what has just described, the withdrawal will not be valid, and there will be no full refund.

Where should i send the return?

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Insert the documentation that was associated with your order and send the return to the following address:

Domino Creations Srl

Via Vito Massani, snc

61048 Sant ’Angelo in Vado (PU)

When will i receive refund?

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As soon as we receive the returned goods, our warehouse will check the collected items and open a return procedure. If everything complies with the requirements, you will receive a refund within a maximum of 14 working days from the date of the return request. The refund will make on the same platform used for the payment of the order.

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